Exchange Policy

At MUZELLE, we are committed to providing premium-quality children’s sleepwear and ensuring an exceptional shopping experience.

Please read our Exchange Policy carefully before placing your order.

Size Exchange

We are happy to offer size exchanges within 48 hours of receiving your order.

To qualify for a size exchange:

• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags and packaging must remain intact.
• Your exchange request must be submitted within 48 hours of delivery.
• The requested replacement size must be available in stock.

Customers are responsible for the shipping fees associated with size exchanges unless the error was made by MUZELLE.

Incorrect or Defective Items

If you receive an incorrect item or a product with a manufacturing defect, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photos of the product.
• Photos of the shipping package and shipping label.

After verification, we will arrange a replacement at no additional cost.

Returns & Refunds

For hygiene reasons, we do not accept returns or provide refunds after an order has been delivered.

Refunds are only issued if MUZELLE is unable to replace an incorrect or defective item after verification.

Contact Us

If you need assistance with a size exchange or have any questions regarding your order, please contact our customer support within 48 hours of receiving your order.